Bigpari Privacy Policy – How We Protect Your Data

Bigpari is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how bigpari collects, uses, stores, and protects your personal data when you use the bigpari website at bigpari.io, the bigpari Android app, or any other bigpari service.

This policy applies to all personal data that bigpari processes in connection with your account, your gameplay activity, your deposits and withdrawals, and your communications with bigpari support. By registering a bigpari account or using any bigpari service, you confirm that you have read and understood this Privacy Policy.

Bigpari takes its data protection responsibilities seriously. We only collect the personal data we genuinely need, we keep it only for as long as necessary, and we put strong technical and organisational measures in place to keep it secure. If you have any questions about how bigpari handles your data, contact us at [email protected] at any time.

Bigpari collects the following categories of personal data from players. We only collect data that is necessary for the purposes described in this policy.

Directly From You

Most of the personal data bigpari holds about you is provided directly by you during the registration process, during KYC verification, when you make a deposit or withdrawal, or when you contact bigpari support. Bigpari only asks for information that is necessary for the purpose at hand.

Automatically During Platform Use

When you use the bigpari website or app, bigpari automatically collects certain technical and usage data. This includes your IP address, device identifiers, browser type, operating system, pages visited, games played, and session duration. This data is collected using cookies, server logs, and similar technologies. See Section 8 for more detail on bigpari's use of cookies.

From Third-Party Payment Providers

When you make a deposit or withdrawal via bKash, Nagad, or Rocket, bigpari receives transaction confirmation data from those payment providers. This includes the transaction reference number, amount, and the mobile number associated with the payment. Bigpari does not receive your full payment account credentials from these providers.

From Identity Verification Services

Bigpari may use third-party identity verification services to assist with KYC checks. These services may cross-reference the documents you provide against public records or databases to confirm your identity. Bigpari selects verification partners who meet the same data protection standards that bigpari applies to its own data processing.

Bigpari uses your personal data for the following purposes:

• Account management: Creating and maintaining your bigpari account, processing login requests, and managing your account settings and preferences.
• Transaction processing: Processing your deposits and withdrawals via bKash, Nagad, and Rocket, and maintaining accurate records of your transaction history.
• Identity verification: Verifying your age and identity as required before processing withdrawals and as part of bigpari's KYC compliance obligations.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, money laundering, and abuse of bigpari's bonus system.
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and to support players who request self-exclusion or deposit limits.
• Customer support: Responding to your support queries, resolving disputes, and maintaining records of communications for quality and compliance purposes.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates to players who have opted in to receive marketing from bigpari.
• Platform improvement: Analysing usage data in aggregate to understand how players use bigpari and to improve the platform's features, performance, and user experience.
• Legal compliance: Meeting bigpari's obligations under applicable laws and regulations, including anti-money laundering requirements and responses to lawful requests from authorities.

Bigpari does not sell your personal data to any third party. Bigpari shares your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

Payment Providers

Bigpari shares the minimum necessary data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold in connection with your payment transactions.

Identity Verification Partners

Bigpari may share your identity documents and personal details with third-party KYC verification services for the purpose of verifying your identity before processing withdrawals. These partners are contractually required to handle your data securely and to use it only for the verification purpose.

Legal and Regulatory Authorities

Bigpari may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where required to do so by law, or where bigpari has a good-faith belief that disclosure is necessary to prevent fraud, protect the safety of players, or comply with a legal obligation. Bigpari will notify you of such disclosures where legally permitted to do so.

Business Transfers

In the event that bigpari undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. Bigpari will notify affected players before their data is transferred and becomes subject to a different privacy policy.

Bigpari retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. The following retention periods apply:

• Account and identity data: Retained for the duration of your bigpari account and for 5 years after account closure, in line with anti-money laundering record-keeping requirements.
• Transaction records: Retained for 5 years from the date of each transaction for financial compliance purposes.
• KYC documents: Retained for 5 years after account closure or the date of the last transaction, whichever is later.
• Support communications: Retained for 2 years from the date of the communication, or longer if the communication relates to an unresolved dispute.
• Technical and usage data: Retained for 12 months from collection, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

When the applicable retention period expires, bigpari securely deletes or anonymises your personal data so that it can no longer be linked back to you.

Bigpari takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.

Technical Measures

• SSL/TLS encryption on all connections between your device and bigpari's servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Firewalls, intrusion detection systems, and regular security monitoring of bigpari's infrastructure.
• Two-factor authentication available for player accounts to add an extra layer of login security.
• Regular security audits and penetration testing of bigpari's platform.

Organisational Measures

• Access to player data is restricted to bigpari staff who need it to perform their specific job functions.
• All bigpari staff with access to personal data are trained on data protection obligations.
• Bigpari maintains a documented incident response plan for data security events.
• Third-party service providers who process data on bigpari's behalf are required to meet equivalent security standards.

Bigpari uses cookies and similar tracking technologies on the bigpari website and app. Cookies are small text files stored on your device that help bigpari recognise you, remember your preferences, and understand how you use the platform.

Types of Cookies Bigpari Uses

• Essential cookies: Required for the bigpari platform to function. These include session cookies that keep you logged in during your visit. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: Help bigpari understand how players navigate the platform, which pages are most visited, and where technical issues occur. This data is used in aggregate and does not identify individual players.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display settings, so you don't have to re-enter them each visit.
• Security cookies: Used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

Managing Cookies

You can control non-essential cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that blocking certain cookies may affect the functionality of the bigpari platform. Bigpari does not use third-party advertising cookies or share cookie data with advertising networks.

As a bigpari player, you have the following rights in relation to your personal data. To exercise any of these rights, contact bigpari at [email protected] with the subject line "Privacy Request". Bigpari will respond within 30 days.

• Right of access: You can request a copy of all personal data bigpari holds about you, along with information about how it is used.
• Right to rectification: If any personal data bigpari holds about you is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that bigpari delete your personal data where bigpari no longer has a legal basis to retain it. Note that bigpari is required by law to retain certain data for specified periods even after account closure.
• Right to restrict processing: You can request that bigpari restrict the processing of your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where bigpari processes your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Right to object: You can object to bigpari processing your data for direct marketing purposes at any time. Bigpari will stop processing your data for that purpose immediately upon receiving your objection.

Bigpari's platform is strictly for adults aged 18 and above. Bigpari does not knowingly collect personal data from anyone under the age of 18. Age verification is required during the registration process, and bigpari may request supporting documentation to confirm a player's age at any time.

If bigpari discovers that personal data has been collected from a person under 18, that account will be immediately closed, all data associated with the account will be deleted, and any deposited funds will be returned to the original payment source. If you believe that a minor has registered a bigpari account, please contact bigpari support immediately at [email protected].

Bigpari may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When bigpari makes material changes to this policy, we will notify registered players via email and via an in-platform notification at least 7 days before the changes take effect.

The "Last updated" date at the top of this page reflects the date of the most recent revision. Bigpari encourages players to review this policy periodically to stay informed about how bigpari protects their personal data. Your continued use of bigpari after the effective date of any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or bigpari's handling of your personal data, please contact the bigpari data protection team through any of the following channels:

• Email: [email protected] — use the subject line "Privacy Request" for data-related queries. Bigpari responds within 30 days.
• Live Chat: Available 24/7 through the bigpari website and Android app for general privacy questions.
• FAQ: Visit the bigpari FAQ page for answers to common questions about account data and privacy settings.

For questions about your account's terms of use, see the Terms and Conditions. For information about responsible gaming tools and self-exclusion, visit the Responsible Gaming page.